30-Day Free Return Policy

Lane ProMotor™ offers a 30-day return policy, allowing you to request a return within 30 days of receiving your item.

To be eligible for a return, your item must:

• Be unworn, unused, and in original condition
• Include all original tags and packaging
• Be accompanied by proof of purchase or order confirmation

To start a return, please contact us at 📧 info@lanepromotor.com.

Once your return request is approved, we will provide return instructions and the appropriate return address. Returns sent without prior approval will not be accepted.

How To Initiate A Return Or Exchange

To request a return or exchange, please follow these steps:

• Contact our support team at info@lanepromotor.com
• Provide your order number and reason for the return or exchange
• Wait for approval and return instructions
• Securely package your item in its original packaging
• Ship the item according to the provided instructions

Please ensure your order number is included inside the parcel to avoid delays.

Damages & Issues

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, incorrect, or missing parts, please contact us as soon as possible at info@lanepromotor.com with:

• Your order number
• Photos of the item and packaging
• A brief explanation of the issue

We will review the matter promptly and work to provide an appropriate resolution.

Exceptions / Non-Returnable Items

The following items are not eligible for return or exchange:

• Sale or clearance items
• Gift cards
• Custom or personalised products
• Perishable goods
• Personal care products
• Hazardous materials
• Final sale items

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Return Shipping Costs

Domestic Returns (Australia)
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

International Returns
International customers are responsible for all return shipping costs, customs duties, taxes, and associated return fees.

Exchanges
If an exchange is approved due to a sizing issue, damaged item, or incorrect product, Lane ProMotor™ may cover the shipping cost for sending the replacement item depending on the circumstance.

Exchanges

Need a different size, colour, or product?

The fastest way to receive a replacement item is to:

• Submit a return request for the original item
• Return the approved item
• Place a new order for your preferred replacement product

If you require assistance with sizing or exchanges, our support team is happy to help.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved:

• Refunds will be issued to your original payment method
• Processing generally takes 5–7 business days
• Your bank or payment provider may require an additional 24–48 hours to process the refund

If more than 15 business days have passed since your refund was approved, please contact us at info@lanepromotor.com.

European Union – 14-Day Cooling-Off Period

For customers located in the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify:

• Items must be unused and in original condition
• All tags and packaging must be included
• Proof of purchase is required

Frequently Asked Questions (FAQ)

How long does it take to process my return?
Returns are usually processed within 5–7 business days after the returned item has been received and inspected.

Can sale items be returned?
Sale and clearance items are generally final sale unless faulty under applicable consumer laws.

Can I exchange for another size?
Yes. Please contact our support team before returning your item so we can assist you with the exchange process.

What if I entered the wrong shipping address?
Please contact us immediately. Once an order has been dispatched, address changes may no longer be possible.

Do you provide prepaid return labels?
Prepaid return labels may be provided for approved eligible returns depending on the situation.

Need Help?

If you have any questions regarding your order, return, exchange, or refund, please contact our support team:

📧 info@lanepromotor.com

Business Hours:
Monday – Friday, 9:00am – 5:00pm AWST

Lane ProMotor™ Support Team