Refund Policy
30-Day Free Return Policy
At Lane ProMotor, we offer a 30-day free return policy, which allows you to request a return within 30 days of receiving your item.
To be eligible, items must be in their original condition: unworn, unused, with all tags intact, and in their original packaging. A receipt or proof of purchase is required.
To initiate a return, contact us at 📧 info@lanepromotor.com.
Once approved, we will provide a prepaid return shipping label and instructions on how and where to send your item. Returns sent without authorization will not be accepted.
If you have any questions about returns, our support team is always available at info@lanepromotor.com.
Damages & Issues
Please inspect your order upon delivery. Contact us immediately if your item is defective, damaged, or if you received the wrong product. Prompt notification allows us to evaluate the issue and resolve it quickly.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods
- Custom or personalized products
- Personal care items
- Hazardous materials
- Sale items
- Gift cards
If you are unsure whether your item qualifies, please contact us for clarification.
Exchanges
The fastest way to receive a replacement is to return the item you have and place a new order for the desired item once your return is approved.
European Union – 14-Day Cooling-Off Period
For customers in the EU, you have the right to cancel or return your order within 14 days for any reason, without justification. Items must be in their original condition with tags and packaging, and proof of purchase is required.
Refunds
Once we receive and inspect your return, we will notify you regarding approval of your refund. If approved, your refund will be automatically issued to your original payment method within 10 business days.
Your bank or credit card provider may require additional processing time. If more than 15 business days have passed since refund approval, please contact us at info@lanepromotor.com.