Refund Policy
We want you to ride with confidence. If something isn't right, we're here to make it easy.
30-Day Return Policy
Lane ProMotor™ offers a 30-day return policy, allowing you to request a return within 30 days of receiving your item. To be eligible, your item must:
- Be unworn, unused, and in original condition
- Include all original tags and packaging
- Be accompanied by proof of purchase or order confirmation
To start a return, contact us at info@lanepromotor.com. Once approved, we will provide return instructions. Returns sent without prior approval will not be accepted.
How To Initiate A Return Or Exchange
Contact our support team at info@lanepromotor.com with your order number and reason
Wait for approval and return instructions from our team
Securely package your item in its original packaging
Ship the item according to the provided instructions
Include your order number inside the parcel to avoid delays
Damages & Issues
Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or incorrect, contact us at info@lanepromotor.com with:
- Your order number
- Photos of the item and packaging
- A brief explanation of the issue
We will review the matter promptly and work to provide an appropriate resolution.
Exceptions / Non-Returnable Items
The following items are not eligible for return or exchange:
- Sale or clearance items
- Gift cards
- Custom or personalised products
- Perishable goods
- Personal care products
- Hazardous materials
- Final sale items
If you are unsure whether your item qualifies, please contact us before sending it back.
Return Shipping Costs
| Region | Who Pays Return Shipping |
|---|---|
| Domestic (Australia) | Customer is responsible for return shipping costs, unless the item was damaged, defective, or incorrect |
| International | Customer is responsible for all return shipping costs, including customs duties and taxes |
| Exchanges (approved) | Lane ProMotor™ may cover replacement shipping at our discretion |
Exchanges
Need a different size, colour, or product? The fastest way to receive a replacement is to:
- Submit a return request for the original item
- Return the approved item
- Place a new order for your preferred replacement
If you need assistance with sizing or exchanges, our support team is happy to help.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status. If approved:
- Refunds issued to your original payment method
- Processing generally takes 5–7 business days
- Your bank may require an additional 24–48 hours
If more than 15 business days have passed since approval, contact us at info@lanepromotor.com.
European Union – 14-Day Cooling-Off Period
EU customers have the right to cancel or return their order within 14 days for any reason. To qualify:
- Items must be unused and in original condition
- All tags and packaging must be included
- Proof of purchase is required
Frequently Asked Questions
Returns are usually processed within 5–7 business days after the returned item has been received and inspected.
Sale and clearance items are generally final sale unless faulty under applicable consumer laws.
Yes. Please contact our support team before returning your item so we can assist you with the exchange process.
Please contact us immediately. Once an order has been dispatched, address changes may no longer be possible.
Prepaid return labels may be provided for approved eligible returns depending on the situation.
Need Help?
If you have any questions regarding your order, return, exchange, or refund, our support team is here to help.
Business Hours: Monday – Friday, 9:00am – 5:00pm AWST