Shipping Policy
Fast, reliable worldwide delivery. We ship from multiple warehouses to get your gear to you as quickly as possible.
Free Shipping
Free shipping is available from all our warehouse locations. We dispatch from the warehouse closest to your delivery address to minimise transit times.
- Australia Warehouse — PostNL · Australia Post
- Turkey Warehouse — Turkey Post · ePacket · EMS
- USA Warehouse — USPS
Certain remote locations may be excluded. Customers in these areas will be contacted directly with shipping options.
Lost or Missing Packages
Please ensure your billing and shipping information is accurate during checkout before placing your order.
- Lane ProMotor is not responsible for packages lost due to incorrect addresses provided at checkout
- If a shipping error occurs on our end, the order will be replaced at no additional cost to you
- Contact us immediately if you believe your package is lost or significantly delayed
Customs & Import Duties
International shipments may be subject to customs fees, import duties, and taxes levied by the destination country. By placing an order, customers acknowledge that shipments may incur customs fees upon arrival in their country. These charges are the sole responsibility of the customer and are not covered by Lane ProMotor.
We recommend checking your local customs regulations before ordering if you are unsure about potential charges.
Shipping Times
Estimated delivery times by destination. Processing time of 2–5 business days is not included in these estimates. Maximum delivery time is 50 business days for most destinations. ePacket shipments may take 20–50 days. Liquid or electronic products may require an additional 5–10 days. All times exclude customs clearance delays.
| Destination | Estimated Delivery |
|---|---|
| Australia | 7–14 business days |
| United States | 8–15 business days |
| United Kingdom | 9–15 business days |
| Canada & Europe | 8–15 business days |
| New Zealand | 8–15 business days |
| Central & South America | 10–20 business days |
| Asia (excl. Vietnam & Hong Kong) | 15–35 business days |
| India | 30–60 business days |
Tracking Information
- A tracking number will be sent to your email address after your order has been dispatched
- Some free shipping options may not include tracking due to carrier limitations
- Tracking updates may take 2–5 business days to appear after dispatch
- If tracking information is unavailable after 5 business days, please contact our support team
Multiple Packages
Orders containing multiple items may be split and shipped in separate packages, even when combined shipping is requested. This is done to ensure the fastest possible delivery from the nearest available warehouse.
You may receive separate tracking numbers for each package in your order.
Questions or Assistance
If you have any questions about your shipment, delivery timeline, or tracking information, our support team is happy to help. We are committed to ensuring a smooth and satisfying delivery experience for every customer.