FreedConn HERO Helmet Bluetooth Intercom
FreedConn HERO
Helmet Bluetooth
Intercom
The HERO is a single-rider helmet intercom that distinguishes itself from the T-MAX S Pro through two key specs: IP67 waterproof rating (total dust protection and 30-minute submersion to 1 metre) and a 30-hour intercom battery from a 1100mAh ternary lithium cell — nearly double the T-MAX S Pro's runtime. At 48g with left-side helmet mounting, SBC codec audio, active noise cancellation, and built-in volume limitation, it suits riders who ride solo or in pairs and prioritise all-weather durability and extended runtime over group mesh.
Attach the speaker Velcro pads to the reserved ear grooves on the left and right sides of the helmet interior.
Attach Velcro to the HERO host unit and route the speaker wiring cleanly through the helmet lining, avoiding the visor gasket and chin bar hinge areas.
Attach the microphone to the chin guard — position it as close to the mouth as the chin bar geometry allows. Microphone distance greater than 3–4cm from the mouth degrades noise cancellation effectiveness.
Select the mounting position on the left side of the helmet and insert the buckle clip into the helmet shell — the left-side position keeps the control buttons accessible to the left hand without releasing the throttle.
Press the host unit downward into the clip to lock it in place, then connect the headset jack.
With the unit secured, adjust the microphone boom or flat mic to its final position. Test button access with your riding gloves on before the first ride.
Confirm the charging port cover is fully seated after installation. The IP67 rating applies only to the closed housing — an open or partially seated port cover reduces water ingress protection.
- Close the charging port before any wet riding: IP67 protects the closed housing — not an open or partially seated port cover. Press the cover fully into its recess until it is flush with the housing surface. After wet riding, dry the port area before opening the cover to charge; water trapped in the port recess can enter the charge contacts even after the housing exterior has dried.
- Position the microphone within 3–4cm of the mouth: Noise cancellation effectiveness depends on the speech-to-noise ratio at the microphone. Beyond 3–4cm, wind and engine noise dominate the signal before the DSP can separate it. For full-face helmets, the flat chin-bar mic typically sits at the correct distance if placed at the highest point of the chin guard the geometry allows.
- Use 5V / 2A for the rated charge time — not higher voltage: The 1100mAh cell charges from flat in approximately 1.5–2 hours at 5V / 2A (10W). Fast chargers at 9V or 12V without voltage negotiation can damage the battery management circuit. Use a standard 5V USB adapter or a USB-C PD adapter that negotiates down to 5V before connecting.
- Test all buttons with your riding gloves before the first ride: Left-side mounting puts the control buttons in the left-hand reach zone, but glove thickness changes which button edges are tactilely distinguishable. Confirm you can operate volume, intercom, and call functions by feel alone before departing — identifying functions at speed requires no visual attention to the unit.
FAQ
Many of our items meet the CE AAA standard—the highest level of safety certification for motorcycle apparel. Whether you’re cruising the streets, hitting the track, or powering through off-road terrain, Lane ProMotor gear is built to perform wherever the ride leads.
Once your order is on its way, you’ll receive your tracking number by email within 2–3 business days. Enter it on our Track Your Order page for live delivery updates. If it hasn’t come through after a week, check your spam or let us know and we’ll resend it.
Feel free to email us anytime at info@lanepromotor.com. Our support team is available Monday–Friday from 09:00 to 17:00 (Perth time, GMT+8). We aim to respond within 24 hours, excluding weekends and public holidays.
Please notify us immediately so we can correct the address before your order is dispatched. If the parcel is returned to us, a restocking or reshipment fee may apply. Be sure to double-check your address at checkout to avoid any delays.
All our gear is brand-new, in excellent, unworn condition. While minor storage marks may occasionally occur, every item is thoroughly inspected before we ship it out. Lane ProMotor delivers motorcycle equipment that won’t fade, crack or give in. From gloves and helmets to vests, pants, and custom race suits, each product is engineered to handle impact and endure tough riding conditions.
Returns & Exchanges Policy
At Lane ProMotor™, we are committed to providing riders with premium motorcycle gear, apparel, and accessories backed by excellent customer service. We understand that sometimes things do not work out, which is why we aim to make the return and exchange process as simple and hassle-free as possible.
30-Day Free Return Policy
Lane ProMotor™ offers a 30-day return policy, allowing you to request a return within 30 days of receiving your item.
To be eligible for a return, your item must:
- Be unworn, unused, and in original condition
- Include all original tags and packaging
- Be accompanied by proof of purchase or order confirmation
To start a return, please contact us at 📧 info@lanepromotor.com.
Once your return request is approved, we will provide return instructions and the appropriate return address. Returns sent without prior approval will not be accepted.
How To Initiate A Return Or Exchange
To request a return or exchange, please follow these steps:
- Contact our support team at info@lanepromotor.com
- Provide your order number and reason for the return or exchange
- Wait for approval and return instructions
- Securely package your item in its original packaging
- Ship the item according to the provided instructions
Please ensure your order number is included inside the parcel to avoid delays.
Damages & Issues
Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, incorrect, or missing parts, please contact us as soon as possible at info@lanepromotor.com with:
- Your order number
- Photos of the item and packaging
- A brief explanation of the issue
We will review the matter promptly and work to provide an appropriate resolution.
Exceptions / Non-Returnable Items
The following items are not eligible for return or exchange:
- Sale or clearance items
- Gift cards
- Custom or personalised products
- Perishable goods
- Personal care products
- Hazardous materials
- Final sale items
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Return Shipping Costs
Domestic Returns (Australia)
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
International Returns
International customers are responsible for all return shipping costs, customs duties, taxes, and associated return fees.
Exchanges
If an exchange is approved due to a sizing issue, damaged item, or incorrect product, Lane ProMotor™ may cover the shipping cost for sending the replacement item depending on the circumstance.
Exchanges
Need a different size, colour, or product?
The fastest way to receive a replacement item is to:
- Submit a return request for the original item
- Return the approved item
- Place a new order for your preferred replacement product
If you require assistance with sizing or exchanges, our support team is happy to help.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved:
- Refunds will be issued to your original payment method
- Processing generally takes 5–7 business days
- Your bank or payment provider may require an additional 24–48 hours to process the refund
If more than 15 business days have passed since your refund was approved, please contact us at info@lanepromotor.com.
European Union – 14-Day Cooling-Off Period
For customers located in the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
To qualify:
- Items must be unused and in original condition
- All tags and packaging must be included
- Proof of purchase is required
Frequently Asked Questions (FAQ)
How long does it take to process my return?
Returns are usually processed within 5–7 business days after the returned item has been received and inspected.
Can sale items be returned?
Sale and clearance items are generally final sale unless faulty under applicable consumer laws.
Can I exchange for another size?
Yes. Please contact our support team before returning your item so we can assist you with the exchange process.
What if I entered the wrong shipping address?
Please contact us immediately. Once an order has been dispatched, address changes may no longer be possible.
Do you provide prepaid return labels?
Prepaid return labels may be provided for approved eligible returns depending on the situation.
Need Help?
If you have any questions regarding your order, return, exchange, or refund, please contact our support team:
Business Hours:
Monday – Friday, 9:00am – 5:00pm AWST
Lane ProMotor™ Support Team
Yes, we offer exchanges for unworn items that still have their original tags and packaging. Simply email us at info@lanepromotor.com and let us know which size or style you’d like.